FREQUENTLY ASKED QUESTIONS
Please, look at the answers before contacting us. Thank you!
General FAQs
Our website is supported in all major browsers. For a better user experience we recommend to use the major browsers such as Google Chrome, Firefox, Microsoft Edge, Opera etc.
Clicking the sakura logo on top left corner redirects you to the homepage.
We have 4 payment methods PayPal, credit-card, Sakura E wallet and Cash on Delivery (COD).
Some areas are not covered by our Cash on Delivery service, for areas that are not covered, COD will be unavailable.
In the Sakura E-wallet page, click the withdraw button and enter your bank details. Withdrawals above 5000PHP will be free of charge.
For concerns about wrong item delivered, damages, different from what is posted etc., please contact us to help you with regards to your order.
Sakura is an online marketplace. In order to use the service, you have to be connected to the internet.
Sakura's pickup service is only limited into some areas, this means auto-pickup of items is not available in your area if you see this notification.
Please confirm to seller about your order status using our messagin feature. Sellers need to put the tracking number of orders in order for buyers to view the status
If you have problems with the items you received, please do not click the "Order Received" button and contact us within 1 week. If no reports received within 1 week after the delivery, payments will be sent to the seller and we can no longer take responsibility of the refund.
For Buyers
No, Sakura is 100% free for buyers to utilize. No subscription fees and no commissions to buy on Sakura
Yes. Once you register as a new user, you can buy and sell from the same account.
At this time, orders cannot be modified or cancelled directly through Sakura. If you need to change or cancel an order that was submitted through Sakura, contact the Seller directly.
After the payment, you will get your shipping number to track your order, it takes usually 3-7 business days.
You can contact the seller using "message seller" button below the product that you want to purchase.
You can pay the items you've purchased using Paypal, Credit Card, Cash on Delivery (COD), Pay Maya and also Sakura E-wallet.
For Sellers
Once you register as a new user you can start buying and selling to Sakura.
Prepare the photos of your product and input the necessary information like product name, price, condition, shipping amount etc. Once you posted an item, wait for the buyer to contact or buy your items. You can view the status of your items for sale in your account menu.
Feedback is how a buyer feels about the results of a transaction. We recommend that you attempt to resolve the situation with the buyer and request the buyer to contact us to remove the negative feedback once they are satisfied with the transaction.
Sakura is 100% FREE to use, no strings attached.
If the buyer does not receive the button within 7 days, the price will be automatically sent to the seller.
All kinds of products are acceptable on our list. But be sure that the product is legal and working to avoid bad image on your account. Buyers can post evaluation on your account to avoid future scam or fraud.
You can post as much items as you want. Our website wants to help sellers to find their buyers to make a profit and to track the number of gain and loss on their account.